Birdeye is a company that provides reputation management and customer experience solutions for small and medium sized businesses. Based in San Francisco, Birdeye was founded in 2007 and has grown to serve over 100,000 businesses worldwide. But is Birdeye a legit company that provides valuable services to its customers? Let’s take a closer look at what Birdeye offers and whether it can be considered a reputable business.
What does Birdeye do?
Birdeye offers three main services to help businesses manage and improve their online reputation:
- Review monitoring – Birdeye collects customer reviews from over 100 review sites like Yelp and Google and brings them into one dashboard for businesses to monitor and respond. This allows companies to keep track of all their online reviews in one place.
- Review generation – Birdeye helps companies proactively generate more positive reviews through review links and email campaigns. This can improve a business’s overall star rating.
- Review platform – Birdeye provides a free customized review page for businesses to showcase their best reviews. This platform also makes it easy for happy customers to leave reviews.
In addition to these core review management services, Birdeye also offers online listings management, social media integration, surveys, and competition tracking. The platform uses technology and automation to make reputation management efficient for SMBs.
Is Birdeye a legit business?
When evaluating whether an online company like Birdeye is legitimate, here are some key factors to consider:
- Company history and track record – Birdeye has been around for over 15 years, demonstrating longevity and stability in the market.
- Customer base – With over 100,000 businesses as customers from all types of industries, Birdeye has established credibility.
- Leadership and team – Birdeye was founded by former PayPal engineers and is currently led by experienced executives from big tech companies.
- Funding and investors – Birdeye is a venture-backed company that has raised over $60 million from investors like Accel and NEA.
- Partnerships and integrations – Birdeye has partnered with companies like Staples, Thryv, and Vend to embed its tools across platforms.
- Awards and recognition – Birdeye has been recognized with awards and rankings from G2 Crowd, Gartner, and TrustRadius for its products and culture.
- Online reviews – Birdeye has overwhelmingly positive customer reviews on sites like G2 Crowd and Capterra, indicating satisfaction.
Based on these credibility factors, Birdeye has established itself as a legitimate and respected provider of reputation management software and services over its decade-plus in business.
What do customers say about Birdeye?
Here is a look at what current and past Birdeye customers are saying about their experiences with the company and its solutions:
Positive reviews
- “Birdeye is hands down the best online reputation management company I’ve worked with. Their platform is super user-friendly and their support team is top notch.”
- “I love having all my reviews in one easy dashboard. Birdeye makes it simple to keep tabs on customer feedback and respond quickly.”
- “The review generation tools increased our page views and helped us get a lot more 5-star ratings. Our star rating went up significantly.”
- “I recommend Birdeye to any local business looking to improve their online reputation and control their customer feedback.”
- “After claiming and optimizing my listings with Birdeye, my website traffic and local searches increased substantially.”
Negative reviews
- “I didn’t see a significant difference after using Birdeye for a few months so I decided to cancel. It wasn’t worth the monthly cost for me.”
- “It takes some time to get used to the platform and how all the features work. The setup isn’t exactly intuitive.”
- “As a global business, we needed more international review site integrations. Birdeye was focused on just US sites.”
- “The advertising/marketing emails promoting Birdeye felt a bit pushy and sales-y to me.”
- “Some of the auto-generated review requests didn’t sound natural. We ended up turning off that feature.”
The majority of Birdeye’s customer reviews on third-party sites like G2 Crowd and Capterra range from excellent to average, with most giving 4 or 5-star ratings. While some users report a learning curve or lacking features, in general Birdeye maintains positive sentiment among reviewers.
How does Birdeye stack up against competitors?
Birdeye competes in the online reputation management space with companies like Podium, Reputation, BirdEye, Grade.us, and ReviewTrackers. Here is an overview of how Birdeye compares to some top competitors:
Company | Founded | Pricing | Key Features | Customer Reviews |
---|---|---|---|---|
Birdeye | 2007 | Starts at $299/mo | Review monitoring, review generation, custom review pages | 4.6/5 on Capterra |
Podium | 2014 | Starts at $199/mo | SMS messaging, customer interaction tools | 4.7/5 on G2 Crowd |
Reputation | 2006 | Custom quote | Brand monitoring, social media, surveys | 4.4/5 on Gartner |
BirdEye | 2012 | Starts at $299/mo | Review generation, surveys, analytics | 4.6/5 on Capterra |
Looking at criteria like company history, breadth of features, and customer satisfaction, Birdeye is competitive with or outpaces its rivals in the field. Birdeye offers an end-to-end platform covering reviews, listings, surveys, and more for reputation management.
Does Birdeye offer free trials or discounts?
Birdeye does offer both free trials and discounts for its paid software plans:
- Free trial – Birdeye provides a 7-day free trial with full access to features to let prospects try the platform. No credit card required.
- Discounts – Annual subscriptions can be prepaid for a discount, typically around 10-15% savings over monthly plans. Birdeye also provides discounts for nonprofits.
- Free branded review page – Even without a paid plan, businesses can claim a free basic review page on the Birdeye website to showcase customer feedback.
- Product bundles – Bundles like the Pro package save around 10% compared to purchasing products individually.
Additionally, Birdeye offers a forever free tool called Birdeye Social which allows responding to customer comments on platforms like Facebook and Instagram. This provides some basic features without needing to upgrade to paid plans.
The combination of free trials, discounted annual plans, bundles, and freemium offerings make Birdeye very affordable to try out. Businesses can test it risk-free before investing in paid subscriptions.
Conclusion
After examining Birdeye’s long history, large customer base, credibility with investors and partners, awards and reviews, and product offerings, the evidence strongly supports Birdeye as a legitimate provider of reputation management software and solutions.
Birdeye is trusted by over 100,000 businesses to help manage reviews, listings, surveys, social media, and other aspects of their online presence. The company competes well with alternatives, offering robust features and strong customer satisfaction.
With free trials and discounts available, it is low risk for businesses to give Birdeye’s platform a try. Overall, Birdeye has built a reputation over 15+ years as a respected leader in its market, making it a legitimate choice for managing a brand’s online reputation.